Redwave Logistics Hub Terms and Conditions

Please read these Terms and Conditions carefully before using our website or services. By accessing or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By using any service provided by Redwave Logistics Hub, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Eligibility

To use our services, you must be at least 18 years old and able to enter into legally binding contracts under applicable laws. By registering, you confirm that the information you provide is accurate and complete.

3. Shipping Schedule

Redwave Logistics Hub ships approximately 3 times per week. All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.

4. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

Redwave Logistics Hub assumes zero liability for loss, damage, delay, or errors related to shipments.

Responsibility, where applicable, begins when the package reaches the warehouse and ends once the package is handed over to third-party carriers, customs authorities, or delivery partners.

Redwave Logistics Hub is not responsible for:

Vendor errors
Incorrect information provided by customers
Packages lost or misdelivered prior to reaching our warehouse
Delays, losses, or damages caused by third parties

5. Packaging & Fragile Items

Redwave Logistics Hub is not responsible for damage caused by improper or insufficient packaging by vendors, senders, or customers.

Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner’s risk, regardless of packaging method.

6. Prohibited & Restricted Items

Customers are responsible for ensuring all items shipped comply with local and international laws.

Prohibited items include, but are not limited to:

Illegal drugs or controlled substances
Firearms, ammunition, or weapons
Explosives, flammable, or hazardous materials
Counterfeit or replica goods
Pornographic or obscene materials
Perishable foods
Live animals
Cash, cheques, or negotiable instruments
[Add any additional restricted items here]

Any prohibited item may be confiscated, disposed of, or surrendered to authorities without refund. Redwave Logistics Hub assumes no liability for seizures, fines, or penalties.

7. Customs, Duties & Fees

Customers are responsible for all customs declarations, duties, taxes, and government fees.

Redwave Logistics Hub assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.

8. Payment Terms

All fees for shipping, handling, customs processing, and delivery must be paid in full before items are released. We accept various payment methods, including online payment options.

Failure to pay within the specified time may result in storage fees or disposal of unclaimed items.

9. Payments

Accepted payment methods include:

[Bank transfer]
[Cash]
All payments must be settled in full before processing. Payments are non-refundable once service or shipment processing begins.

10. Storage & Uncollected Packages

Packages not collected within 7 days of notification may incur storage fees of $200 per day.

Packages uncollected after 21 days may be auctioned, donated, or disposed of to recover storage and administrative costs. Customers remain responsible for all outstanding charges.

11. Account Termination

We reserve the right to suspend or terminate your account in case of misuse, non-payment, fraud, or breach of these Terms.